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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

11,429 topics · Next page
Topic
Last post
This is a curated list of topics that answer various questions people had over time, collected in one place so they'll b...
started by No Time To Play Jan 20, 2026
2,359 views
No replies yet
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo Sep 23, 2025
3,633 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
18,090 views
No replies yet
Hello, I’ve had a ticket opened for almost a month: 382382. It was for a refund. itch.io has eventually asked the deve...
started by Pumpkin 7 days ago
6 replies
94 views
Hello I am completely ready to launch the first playable prototype of my game but my build is currently 1.05 GB, which j...
started by DevPreyed 16 hours ago
2 replies
40 views
I tried buying something from a creator who was selling here since gumroad didn't allow for selling adult stuff. Credit...
started by X in YYC 4 hours ago
6 views
No replies yet
I have a game called WITCH , and I'm intending to make some "supplemental spells/adventures" for each of the eight witch...
started by Megan Fuentes 15 hours ago
3 replies
41 views
Every single major release I publish gets completely skipped and hidden. Why? Not shown here: https://itch.io/devlogs/ma...
started by Bunify Studio 12 hours ago
17 views
No replies yet
Hi, I installed the Itch desktop client on Windows yesterday and had to login again via 2FA. This worked fine. After thi...
started by BadgerLabs 20 hours ago
23 views
No replies yet
Hello. I published my first game 7 days ago, on August 7. But it is still not indexed in the search results. Please chec...
started by Mercy Cape 20 hours ago
16 views
No replies yet
Hi there, I think I've had all four submitted games quarantined. They appeared at some point in new, but they are now no...
started by Stage Whisper 21 hours ago
22 views
No replies yet
Hi, I've read the "Getting indexed on Search & Browse" guide before posting this. My game Loop 14: Do Not Rewind was pub...
started by Nullframe Games 1 day ago
6 replies
83 views
Hi Admin, my new game 'Cave Bird' is already set to Public, but it's not showing up in search results yet. Could you ple...
started by Vu_DevGame 1 day ago
30 views
No replies yet
BugHELP
no puedo comprar el juego, me sale declined y no se que hacer necesito ayuda I can't buy the game, it says declined and...
started by sharxi 1 day ago
1 reply
36 views
Hi everyone, I’m working on a website focused on mobile game information and game mods, and I’m interested in creati...
started by lusas 2 days ago
3 replies
83 views
so how do i download the dub to pc the video and my dubbed voice so i can like put it to tiktok or sum
started by Sanavapaus 1 day ago
1 reply
41 views
Friends I am unable to make post in Realise Announcement. Can you help me? I follow all the rules but when I click on po...
started by Aamir 1 day ago
2 replies
39 views
My request ID is 391589. Support dont answering already 18 hours. Problem with indexing.
started by suicideange1 &mediaguy 2 days ago
1 reply
85 views
I commented once on a game I've been playing, then ran into some stuff I thought the creator should know and can't post...
started by Yossdillo 37 days ago
7 replies
352 views
Hi, I published my game 4 days ago, but it still hasn't been indexed yet. I followed all the guidelines, but I still can...
started by mr-igame 2 days ago
36 views
No replies yet
Hello! I'm the host of the IndieCon V2 game jam: https://itch.io/jam/indieconv2 The rating period has already ended, but...
started by UVB13 2 days ago
1 reply
46 views
Questionrefund?
Definitely was moving too fast, bought a game w.o checking if it was compatible & literally can't play it. how do i get...
started by aomi7 2 days ago
1 reply
64 views
Hello! I hope you're doing well. An executable of my game was released on July 24th, yet the page remained unindexed. I...
started by Nayr Dev 6 days ago
4 replies
134 views